09/07 Standard Checkout Active
Frequently Asked Questions
HOW DO I KNOW MY ORDER IS SECURE?
Lean Propz is an e-commerce business that sells physical packaging supplies and related products. Customers receive an order confirmation after placing an order and tracking information once their order ships.
We are committed to accurate product descriptions, reliable fulfillment, secure payment processing, and responsive customer service. If you have a question or concern regarding an order, please contact us so we can assist you.
How do I purchase?
Orders can be placed directly through our website. Available payment methods will be displayed securely during checkout.
You do not need a PayPal account to use eligible debit or credit card payment options when they are available through the checkout process.
Once your order is completed, you will receive an order confirmation using the contact information provided at checkout.
Can I cancel my order?
Orders may be cancelled before they have entered processing or been shipped.
Once an order has been processed, packaged, customized, or shipped, cancellation may no longer be available.
If you need to cancel an order, contact us as soon as possible with your order number. Approved cancellations will be refunded to the original payment method.
Custom or specially prepared orders may be subject to different cancellation terms if work or materials have already been committed to the order. Any applicable terms will be disclosed before the order is completed.
Shipping Information
Most orders are processed and shipped within 1–3 business days after payment is received, excluding weekends and holidays.
Processing times may vary based on order size, product availability, order volume, and the time the order is placed.
Once shipped, estimated carrier transit time is generally 1–4 business days, depending on the destination and shipping service selected. Delivery estimates are provided by the carrier and are not guaranteed.
Tracking information will be provided once the order has shipped. During holidays, severe weather, or periods of high carrier volume, delivery may take longer than usual.
Expedited processing or shipping options may be available at checkout when offered.
TRACKING INFORMATION
Tracking information is provided once an order has been prepared and shipped. Customers will receive the tracking number using the contact information provided with their order.
Please allow time for the shipping carrier to scan and update tracking after a package has been accepted. Processing and delivery times may vary based on product availability, order size, destination, and carrier conditions.
If an unexpected delay affects your order, we will communicate with you regarding the status and available options.
WHAT HAPPENS IF MY PACKAGE DOESN'T ARRIVE?
Please make sure your shipping address is complete and accurate before placing your order.
If tracking shows that your package has been delayed or has not been delivered, contact us with your order number so we can review the shipment with the carrier.
If a shipment is confirmed lost in transit, we will provide an appropriate replacement or refund.
If tracking confirms delivery but you cannot locate the package, please contact us promptly so we can assist with reviewing the delivery information and available carrier options.
Orders shipped to an incorrect address provided by the customer will be reviewed on a case-by-case basis.
Refund & Replacement Policy
We want customers to receive the products they ordered in the condition described.
If an order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery and provide your order number along with clear photos of the affected items and packaging. After reviewing the issue, we will provide an appropriate replacement or refund when applicable. Returned products must be in their original condition and packaging.
Customers are responsible for return shipping costs unless the item was damaged, defective, or sent incorrectly by us. Approved refunds are returned to the original payment method after the returned merchandise has been received and inspected.
Custom or specially prepared products are final sale unless they arrive damaged, defective, or materially different from what was ordered.
If an order is confirmed lost or is not delivered, please contact us so we can investigate the shipment and help take the necessary steps with the shipping carrier to rectify the situation appropriately.
WHOLESALE PRICING & BULK ORDERS
Wholesale and bulk pricing is available for qualifying orders and is determined by several factors, including:
- Product type
- Quantity ordered
- Product availability
- Packaging or customization requirements
- Shipping destination and order size
Larger quantities may qualify for reduced per-unit pricing.
Customers interested in wholesale or bulk purchasing may contact us with the products and quantities needed. We will review the request and provide pricing, availability, estimated processing time, and shipping options.
Payment options for approved wholesale orders will be provided with the order quote or invoice.
HOW CAN I CONTACT LEAN PROPZ?
For the fastest response, please contact us by email or through the contact options provided on our website.
This allows us to keep an accurate record of your inquiry and provide the appropriate information regarding orders, products, shipping, or customer service.
If you are contacting us about an existing order, please include your order number so we can assist you more efficiently.
Phone availability may be limited, so email is the preferred method of communication.
AGE CONFIRMATION
By entering this website, you confirm that you are 18 years of age or older and legally permitted to make purchases.